Refund policy
Refund & Replacement Policy
Because all our products are custom-printed and uniquely crafted just for you upon order, we do not accept returns or exchanges if you change your mind, ordered the wrong size, or provided an incorrect shipping address.
However, your satisfaction is our top priority! If your product arrives damaged, defective, or with a clear printing error, we will gladly send you a 100% free replacement or issue a full refund. You do not need to ship the item back to us.
Damages and Issues:
Please inspect your order upon reception and contact us immediately at info@babycatsia.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately at info@babycatsia.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To claim a free replacement or refund:
- Contact our customer support team within 30 days of delivery at info@babycatsia.com.
- Provide your order number (e.g., #BC-1001).
- Attach a clear photo showing the damage or the printing defect.
Once verified with our printing partners, we will immediately process your free replacement or issue a refund to your original payment method.
Exchanges & Cancellations:
Since production starts automatically within a few hours of placing your order, cancellations or changes cannot be made once the order enters production. Please review your order carefully before checking out.
Since production starts automatically within a few hours of placing your order, cancellations or changes cannot be made once the order enters production. Please review your order carefully before checking out.
Thank you for your understanding and for supporting Milo & Bella's journey! 🐾